Our Story

Nikola Claims Services was founded on a simple belief: that the best claims adjusting combines experienced human judgment with cutting-edge technology. In an industry often forced to choose between personal service and efficiency, we refused to compromise.

As a proud member of the insurEco ecosystem, we leverage blockchain-enabled infrastructure and advanced AI tools to deliver claims services that are both deeply personal and remarkably precise.

Today, we serve some of the industry's most respected carriers—including Fortegra and InsureCap Service Contractors Company—handling everything from complex property claims to specialized boutique adjusting services.

50+
Professional Adjusters
15+
Carrier Partners
10K+
Claims Handled Annually
24/7
Customer Support

Our Mission

To provide the insurance industry with claims adjusting services that set new standards for accuracy, efficiency, and professionalism—leveraging the best of human expertise and AI innovation to deliver exceptional outcomes for every stakeholder.

Our Core Values

Integrity First

Every claim is handled with unwavering honesty and transparency. Our reputation is built on doing the right thing, every time.

Excellence in Service

We don't just process claims—we provide solutions. Our team goes above and beyond to ensure outstanding service at every touchpoint.

Innovation & Adaptation

The insurance landscape evolves rapidly. We stay ahead by embracing new technologies while maintaining proven best practices.

Human-Centered Technology

AI enhances our work, but people drive our decisions. Technology serves our adjusters and clients, never replaces the human touch.

Our Team

Experienced professionals dedicated to claims excellence

Expert Adjusters

Our team of licensed adjusters brings decades of combined experience across property, casualty, professional lines, and specialty claims. Each adjuster is carefully selected for their expertise, professionalism, and commitment to thorough, fair assessments.

  • Property damage specialists
  • Professional liability experts
  • Specialty claims adjusters
  • Commercial claims professionals
  • Residential adjusting teams

Customer Service Excellence

Our dedicated customer service team ensures seamless communication throughout the claims process. Available 24/7, they provide real-time updates, answer questions, and coordinate with all stakeholders to keep claims moving efficiently.

  • 24/7 support availability
  • Multilingual capabilities
  • Dedicated account managers
  • Real-time claim tracking
  • Carrier liaison services

Quality Assurance & Technology

Our QA and technology specialists work behind the scenes to ensure every claim meets our exacting standards. Using advanced AI tools and rigorous audit processes, they add an extra layer of precision and compliance to our services.

  • AI-enhanced quality review
  • Compliance monitoring
  • Process optimization
  • Technology integration
  • Continuous improvement

Part of the insurEco Ecosystem

As a member of the insurEco ecosystem, Nikola Claims Services benefits from integration with the world's leading blockchain-enabled insurance platform. This partnership allows us to:

  • Seamless Integration: Connect directly with carrier systems for faster claim initiation and updates
  • Enhanced Transparency: Blockchain-backed documentation ensures complete audit trails and compliance
  • Advanced Analytics: Leverage ecosystem-wide data insights while maintaining privacy and security
  • Payment Efficiency: Streamlined processing through PolicyPay integration
  • Future-Ready Platform: Continuous innovation and platform enhancements

insurEco Ecosystem Partner

Blockchain-enabled claims excellence since day one

Ready to Work With Us?

Discover how Nikola Claims Services can enhance your claims operations with our unique blend of expertise and innovation.