Send Us a Message

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Contact Information

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Phone

1-800-NIKOLA-1

Available 24/7 for urgent claims

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Email

[email protected]

We respond within 24 hours

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Headquarters

Nikola Claims Services

Part of the insurEco Ecosystem

Nationwide coverage available

Business Hours

Monday - Friday 8:00 AM - 6:00 PM EST
Saturday 9:00 AM - 3:00 PM EST
Sunday Emergency support only
Urgent Claims 24/7 Support Available

Department Contacts

Reach the right team directly

New Partnerships

For carriers interested in volume partnerships or enterprise solutions

[email protected]

Claims Assignment

Submit new claims or check status of existing assignments

[email protected]

Audit Services

Request claim audits or quality assurance services

[email protected]

Technical Support

Portal access, integrations, and technical questions

[email protected]

Billing & Accounts

Invoicing questions and payment inquiries

[email protected]

Career Opportunities

Join our team of professional adjusters and specialists

[email protected]

Common Questions

How quickly can you handle a new claim?

Property claims receive on-site visits within 24-48 hours. Professional lines and specialty claims are assigned immediately with investigation timelines based on complexity.

What geographic areas do you cover?

We provide nationwide coverage through our network of licensed adjusters. CAT claims and special situations can be deployed anywhere in the US.

Do you integrate with our claim system?

Yes! As part of the insurEco ecosystem, we offer seamless integration with most major claim management systems. Custom integrations are available for enterprise clients.

What payment terms do you offer?

Standard terms are Net 30. Volume partners and enterprise clients can arrange custom payment schedules including monthly invoicing or retainer agreements.

Prefer to Talk?

Our team is ready to answer your questions and discuss your claims needs.